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Terms and Conditions

For the purpose of these Terms and Conditions “the company” shall mean Express Toughening Ltd (Trading as Express Glass Warehouse, or EGW) of 51-55 Fowler Road, Hainault Business Park, Essex, IG6 3XE and any of its subsidiary or associated companies.

Contents

1. Definitions

1.1

For the purpose of these Terms and Conditions “the company” shall mean Express Toughening Ltd (Trading as Express Glass Warehouse, or EGW) of 51-55 Fowler Road, Hainault Business Park, Essex, IG6 3XE and any of its subsidiary or associated companies.

1.2

The expression “the Customer” shall mean the company, firm or individual placing the order with the company. In the event of any misdescription of the Customer and in particular (without prejudice to the generality of the foregoing) in the event that the Customer shall fail to disclose the existence of a limited liability company, then the Company shall be entitled to treat any individual signing or placing either in person or by telephone the said order as the Customer.

2. Quotations

2.1

Any quotations submitted are conditional upon acceptance in writing by the Customer within 30 days of submission. The company reserve the right to withdraw or alter the quotation without notice at any time before acceptance. All quotations are based upon work being carried out in standard lead times unless otherwise stated. Any additional requests shall be charged additionally.

3. Orders

3.1

All orders are accepted subject to these Terms & Conditions which prevail over any conflicting Terms & Conditions of the customer unless otherwise specifically agreed in writing by the Company. Any orders placed with the Company are deemed to create a binding agreement between the company and the customer incorporating these Terms & Conditions whether specifically accepted or otherwise.

3.2

The Customer is responsible to specify their requirements clearly on their order. Once the order is received production will commence and the customer will not be entitled to reject or amend the order provided by the Company unless there is an obvious difference between the order and the product supplied.

  • a) Order amendments will only be accepted in writing and may be subject to administration charges at the discretion of the Company.
  • b) Order cancellation will only be accepted without charge provided that no work has begun. Work carried out prior to cancellation shall be charged on a quantum merit basis save that cancellation will not be accepted on any order which has been substantially completed.

4. Prices

4.1

All prices are subject to alteration without previous notice and all orders shall be accepted subject to being invoiced at price ruling at the date of dispatch, unless otherwise agreed in writing between the Company and the Customer.

5. Delivery

5.1

Delivery dates are provided in good faith but are estimates only and the company will not accept any liability or blame in the event of delayed delivery in whole or in part caused by reason of fire, explosion, strikes, lock-outs, accidents, industrial disturbance, the total or partial stoppage in its works, inability to obtain materials from its suppliers, delays in transport or any other cause beyond its control.

5.2

Delivery will normally be made by the Company or its agent carriers to the customer. Delivery to site will only be affected by special arrangement between the Company and the Customer for which the company reserve the right to make additional charge.

5.3

If goods are not available to be received by the customer within one month from invoice the Company reserve the right to charge a storage fee on a monthly basis.

5.4

The company reserve the right to charge for any stillages or frames not returned.

6. Non-Delivery

6.1

Claims in respect of non-delivery of goods must be notified to the Company in writing within 14 days of the date of dispatch.

6.2

Claims in respect of goods damaged in transit must be notified both to the carriers and to the Company in writing not later than the third day following the date of delivery of such goods. Similar notification should be made of claims in respect of pilferage.

7. Defective Products

7.1

In the event of any complaint that goods delivered do not comply with the order or are defective, it is a condition that the customer shall notify the Company promptly in writing.

7.2

Notification must be made within 3 days of delivery.

7.3

The customer must allow the Company reasonable access to inspect and test the goods.

7.4

If valid, the Company may:

  • a) replace the goods
  • b) retake the goods and refund up to the purchase price
  • c) repair the goods

7.5

In the event of replacement and redelivery the customer shall not be entitled to further claims.

8. Property and Risk

8.1

The property in the goods shall remain with the Company until payment is made in full.

8.2

If payment is not made the Company may retake possession of the goods.

8.3

The Company may pursue legal recovery of payment while retaining ownership rights.

9. Templates

9.1

Where templates are required it is the responsibility of the Customer to ensure they are accurate and made from suitable material.

10. Tolerances

10.1

The company works in accordance with industry standards. Claims outside tolerances require inspection by the Company.

11. Payment

11.1

If the Customer has a credit account payment shall be due according to agreed credit terms.

11.2

If no credit account exists payment must be made before production begins.

11.3

If payment is overdue the Company may suspend deliveries or orders.

11.4

Credit facilities may be withdrawn at any time.

12. Liability

12.1

The Company shall not be responsible for loss of profit or indirect consequential losses arising from supplied goods.

13. Variation

13.1

No variation of these terms shall be valid unless in writing and signed by an authorised officer of the Company.

14. Promotions & Discounts

From time to time we may run promotional offers across our website.

  • 14.1 Promotions are valid only during the advertised dates.
  • 14.2 Discounts apply to glass products only unless stated otherwise.
  • 14.3 Codes must be entered at checkout.
  • 14.4 Promotions cannot be combined.
  • 14.5 Promotions may be withdrawn at any time.
  • 14.6 Promotions are subject to product availability.
  • 14.7 Standard Terms and Conditions apply.
  • 14.8 Promotions apply to online purchases only.
  • 14.9 Black Friday 2025 promotion runs from 17th November – 1st December 2025.

15. Notice to Third Parties

15.1

Purchasers reselling goods must ensure these conditions are brought to the attention of any parties they deal with.

16. Notice to Third Parties

16.1

Purchasers reselling goods must ensure these conditions are brought to the attention of any parties they deal with.

17. Uncollected Glass

17.1

Express Toughening reserves the right to dispose of any glass not collected or delivered within two weeks of the date of invoice. This is non-refundable.

Contact: For more information please contact us on 020 8500 1188.

Last updated: 13 March 2026